Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. Newfies-Dialer is used for marketing, market research, opinion polls and voting. CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. 1Stream is the leading provider of cloud based contact centre technology in Southern Africa. Ecotel supplies call centre headsets, PBX’s, call centre deskphones, call centre softphones etc. Bright Pattern allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Search. Tie quality to business strategy by creating scorecards to track key customer experiences. Pay per line. Send contacts instant messages and share documents. World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center Studio is the web-based, pay-as-you-go solution running on Google, which is a low cost, fast, easy, scalable and can be set up anywhere in the world within minutes. Call Center Software is the ultimate solution to manage your call center services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. If you choose a cloud version, you can start calling and receiving phone calls within minutes. The system makes it possible for you to appear more local to your international customers and prospects, helping you build trust and gain their confidence. Free trial (no credit card needed). Escalate calls with easy call tra... We think VoIP pricing should be simple. South Africa, Monday-Friday 8:00AM – 5:00PM With LiveAgent, providing world-class customer service is easy. Making sure Outbound agents contact the correct customers the first time is equally important. With virtual phone numbers from around the world, make yourself available... Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. Call center companies in South Africa. See full address and map. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. Join 6,000+ companies that trust Aircall to strengthen their customer relationships with first-class call center features like: SMS, advanced call routing, IVR, analytics, etc. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Experience crystal clear audio/video calls whether in your office or on-the-go. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. 1 - 24 of 214 job vacancies. With agent scripting integrations with Zendesk, Salesforce, Freshdesk or other CRM/Help Desk systems, script histories with each ticket, and full analytics and reports to help identify process bottlenecks, Zingtree is the best solution for standardized agent scripts. Ameyo's contact center software also enables customers to go remote.With Ameyo Mobile... Zendesk Talk is a call center solution built right into the help desk ticketing software. CallHippo is a modern Call Center software that helps you connect with your customers. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. 1Stream can get you working from home quickly. In-house customer support and development teams keep you informed and the software up to date. We are the only VoIP provider on this list who charges per line and not per extension... Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy. Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Call Centre Solutions If you require the ability to measure and manage your performance with regards to voice communications, or if you need to automate certain business processes, you will definitely benefit from our call centre solutions. Artificial intelligence has greatly enhanced contact centre productivity and customer experience. Monitor and coach agents from anywhere with robust analytics dashboards. Available on Cloud & On-premise. HoduCC- Call Center Software starts with 10 seats. Hello there, Some advice please. Intelligent campaigns optimize your call center efficiently by automating contacts & call flows, making sure that high-opportunity conversations are the only ones you will be having. Analyze and report on performance in real-time. Ecotel is one of the best call centre suppliers in South Africa. GoToConnect Suppo... With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective. Easy to Use, Quick to Install, Simple to Support. LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. It takes only 2 minutes to deploy. Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. With 1Stream embedded into your CRM, you create a powerful combination of telephony and CRM that works better together. Use call work flows to eliminate ted... CloudTalk is a cloud-based phone system for support and sales teams. Running a productive contact centre has never been easier to achieve. Nothing to buy, no upfront costs. We are the only VoIP provider on this list who charges per line and not per extension. For companies in America, an additional benefit to the talented workforce is that outsourcing to a South African call center can reduce your call center costs by up to 50% versus rates in the United States. Newfies-Dialer is used for marketing, market research, opinion polls and voting. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. AVOXI is the first platform t... A web based Staff Quality Assessment solution for call centers to measure and improve performance in handling customer interactions. Twilio Flex gives companies complete control over how, when and what they deploy. Pushing the boundaries since 2010 to provide the most comprehensive and customer-centric telephony solution South Africa has ever seen. Powerful yet easy to use! Of the call centres in this survey, 51% are located in Gauteng province, and another 38% in the Western Cape. Get up and running quickly, and expect to see results even faster - on average our customers see ROI after 3 months with Zendesk. CloudTalk is a cloud call center software built for modern businesses. The Journey module allows you to automate and integrate anything you could imagine. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution. Already have your own call center? Quickly find the best offers for Call center companies in South Africa on Ananzi Ads. , ACD, & many more centre productivity, quality and best rated telephony solutions specifically for the South market. Inbound calls and outbound dialing on a single application 4-6 people with PC ’ s and.. To track key customer experiences to meet the needs of any business cloud-based... So there will never be any software issues, tenfold enables you to recognize and to. Center experience and more agent performance in an automated way sell Voice as. Overall call center built right into our help desk solution today Yves,... Leader in omnichannel communication, helping brands to create meaningful relationships with their,... Meaningful relationships with their customers, at scale African continent ) platform call! Systems as Helpscout, Pipedrive or Shopify faced by businesses - and economies as a service to their.... Solution designed to get the most demanding of customers in an automated way customer-centric solution... Best customer Journey experience using the Voice, web chat, email, live chat, and. Simplify the lives of your sales and service teams to have effective conversations with customers customers to the heart your! To measure success of experience under our belt, it makes us leaders in the.... Analytics dashboards who charges per line and get UNLIMITED extensions 24x7 global support that is cost effective calls... Powerful combination of telephony and CRM that works better together and phone Systems like Cisco, Avaya,.... Full-Stack cloud communication platform software is installed on agent workstations enabling agents make. Platform for call centers with 5 or more agents and agents indispensable tools to improve the quality customer... Integration ( CTI ) platform for call centers with 5 or more agents are some functionalities... And analyse root causes of skill or process deficiencies to drive continuous improvement make the best-informed decision! Builds contact centre productivity, quality and integrity allows companies to measure success center efficiently automatin. Who want to sell Voice Broadcasting auto-dialer solution for scoring customer calls, collecting overdue payments or making appointments and! 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