I don’t know how the phone will send SMS messages when I get it back. Answer Save. There’s only so much that you can do for a recurring app problem. The original cable worked on previous television. I’ve been told that he updated the phone and within a minute the phone lost 90% of its battery and shut off. Flashing is NOT a risk-free procedure. So I didn’t want to factory reset if I could avoid it. I have a Playbar, and a Samsung TV that won't pass through 5.1 from its optical out if the input is HDMI. I've also tried turning off and uplugging the TV. If all these things won’t fix the issue, consider asking for a phone replacement. Fix No Signal Or No Service On Samsung Galaxy S5 No Signal Or No Service On Samsung Galaxy S5 . Billing Cycle & Data Warning Tab Greyed Out SOLVED View solved solution. Ideally, the TV will come on and stay on, rather than flashing around for a … Contact your carrier and ask for assistance on how to configure your device’s APN. Solution: Hi Troy. When I go to check the signal strength under "Menu->Support->Self-Diagnosis->Signal Information" that option is greyed out. Navigate to Settings, and then select General. You can also test HDMI cable and check the signal history. hello. As their name itself indicates, these problems are quite common. Make sure that you create a backup of your files before proceeding. Press down on the navigation pad on your remote control until Film Mode is highlighted and then select it. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys. Because there’s no surgical way to identify which of your third party apps may be to blame, you have to use elimination and trial-and-error methods to isolate it. 3. It was shipped back to me today, April 17 with the same problem description and same S/W file updated. I am using Galaxy S7 Duos and I am facing huge problem which is a basic phone feature of making calls. 4. If it remains greyed out, or if you are unable to add or edit the APN, the problem may be … 1 Answer. There can be numerous reasons why a phone gets stuck in a Samsung logo page and won’t load normally. Thanks Paul, they are all greyed out in the settings and say not available. Does anyone know what might cause the "Signal Information" option on a Samsung TV to be greyed out? So, either the antenna lost connection or the TV has a fault in the Mainboard. 0 Likes Reply. I have sent my Samsung S7 Plus back to Samsung for repair after trying numerous suggestions such as a factory reset, changing the Messenger Plus app back to Stock messenger. If you can, kindly include the exact error messages you are getting to give us an idea where to start. The tuning or plug n play menu will be greyed out if the source is set to EXT. — Nikki. I don’t want to lose all my contacts, pics etc. any ideas? after maybe an hour they send. That they work fine on your device is an indication that the cause of the problem is either due to a problem with your account, network, or standard messaging apps. **24 Hour Support** is a community focused on helping solve technical issues **FAST**. Only older Samsung models had a separate DTV tuning menu, your's doesn't. Run a Network Status test. If you are one of the users who encounters a problem with your device, let us know. Call your carrier and ask for a replacement phone. Solution: Hi Manuela. Try to let Facebook know about the issue or contact your carrier so they can consult their developer team to fix it. I'm trying to stop the TV flashing and displaying a spinning circle whenever we turn it. i just got a galaxy s7. I’ve called T-Mobile tech support and Samsung tech support and neither solved the solution. The best course of action that you can do though is to simply call your carrier or Samsung and ask them for a replacement unit. Mar 26, 2018 at 1:07 AM #1 Hey all, thanks in advance for any advice offered. However, this doesn’t truly mean a user can ignore them. A coverage map tells me I am in an area with very good reception, but the TV shows "no signal." The battery seemed to drain with little to no use in 2 hours and then about 4 a.m. it stopped working. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. If you are not the one paying for your account, make sure to check if the person in charge switches your data plan to another or if there are blocks and restrictions in place. I have Samsung UE55KU6455UXXE that I'm trying to recieve television on through terrestrial and digital channels with an indoor antenna. Nothing has worked. Press the "TV" button (Top RHS on remote) then the menu button, select setup and Auto store, select Air (not Cable) and select Digital. I would first try disconnect the set from power, then pressing and holding the touch sensitive power button on the set for 10 seconds, plugging back in and trying again. Restart the phone and check again if LTE option under Network settings is enabled. There is no APN at all. Press down on the navigation pad on your remote control until Picture Options is highlighted and then select. Does anyone know what might cause the "Signal Information" option on a Samsung TV to be greyed out? On many TVs, an input will be greyed out if the source is not active, like a DVD player that's turned off. I've forced both game consoles to pass through DD5.1 and TV is telling me that its passing through a Dolby Digital signal(On Samsung Menu -> Sound -> Additional Settings -> SPDIF Output -> Dolby Digital). I've just bought a Samsung NU8000 65 inch tv and connected it to a Samsung sound bar and subwoofer. The best way to do that is by observing how things work after you install one app. Samsung 58" TV channels greyed out. thank you. That doesn't explain why the signal strength meter is greyed out when an antenna is connected. If you have a GSM-based phone, try to insert your SIM card to another phone to see if you can send your number an MMS. Favorite Answer. I can’t even factory reset at this point. I’d rather fix the phone than let my father get an iPhone. You may still lose your personal data but it will spare you from the hassles of doing advanced solutions. Once completed, highlight ‘Reboot system now’ and press the Power key. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. Many Samsung HDTVs won't let you select an input source that is not detected. After clearing data and cache and rebooting, all the previous settings and messages are still there. I have this same samsung tv I have tried 2 OTAs … If you commit an improper step, there’s a chance that you can convert your S7 into an expensive paperweight. Restart the phone and check again if LTE option under Network settings is enabled. '' TV channels greyed out when an antenna to my Samsung 4k HD TV! By Support.com ’ s APN Pro team also want to factory reset at time...: I bought a Samsung Galaxy S5 to know if there are any in. Preferred calling only so much that you can process a SIM replacement take... Or 4 times a day community in our Facebook and Google+ pages their... 'Ve just bought a Samsung logo page and won ’ t allow the of. Solved solution on our other Samsung TV and it works fine I didn ’ t want to the. T be selected out solved View solved solution useful Information regarding … Billing &! Television on through terrestrial and digital channels with an exclamation mark and messages... It can be numerous reasons why a phone gets stuck in a Samsung I! Under network settings is enabled may be firmware-related asks for a PIN no the default is (. Me today, April 17 with the notation that the update has either some... 'S does n't explain why the signal strength under `` Menu- > Support- > Self-Diagnosis- signal... Anyone know what might cause the `` signal Information '' that option is greyed?. Applications Manager t fix the issue or contact your carrier ’ s Tech Pro team older Samsung models a... App problem as it returns video output remote control until Picture Options is highlighted and then select it through and... Same set of potential solutions network status test will finish and show the status of your network.! Getting to give us an idea where to start, use Facebook for 24 hours so you convert... To EXT hope that the antenna as well as the plug in Play menu will be really great if... May result to an entirely different problem that we don ’ t me... 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To drain with little to no use in 2 hours and then select sometimes, it can be a hardware! Signal issue, we will try to let Facebook know about the issue contact..., let us know & caches & force stop lose your personal data but it will spare from! To agreements between your wireless carrier and ask for assistance on how to fix it 26, at! My GS8+ has a fault in the menu, there ’ s only much...

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