Older Australians, their families and carers can access My Aged Care information through the website or contact centre. GPs can still use existing referral options to my Aged Care which include calling the contact centre on 1800 200 422 or faxing their patient’s details (name, contact details, reason for the patient being referred to My Aged Care, record of patient’s consent for the referral) to 1800 728 174. It enables older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to find and access services. My Aged Care Referral. helpdesk@healthlink.net 1800 125 036 . For more information about My Referrals for aged care assessments are to be faxed to My Aged Care using the website referral form. The revamp is in response to complaints that the My Aged Care gateway – the sole avenue for GP aged-care referrals – gave doctors no way of knowing what had happened to their patients after the referral. Aged Care Services. New referral pathways for care under My Aged Care - from 1 July 2015. Referral to aged care services should NOT take the place of post-acute services. Health professionals play a key role in supporting patients to access these services. For patients who need health-related support, such as after a hospital stay or due to a sudden change in their health status, more appropriate health specific services may be available through post-acute care, state or privately funded rehabilitation. Residents can refer themselves or a referral can be made by a relative or friend, doctor or other service provider, with the person's consent. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. Your patient should hear from My Aged Care or an assessment organisation within three weeks. A review can be requested by the client, service provider, or scheduled by an assessor. This quick start guide has been developed to help you navigate within the new digital form. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. Referrals can be sent electronically, or a client can be issued a referral code. There are a number of ways to refer a patient to My Aged Care. Referral for Home Care Package, residential respite, residential care, TCP My Aged Care – for a Comprehensive Assessment by an Aged Care Assessment Service (ACAS) for people with more complex needs, seeking services such as a My Aged Care: Referral pathways for CHSP allied health and nursing services in Victoria 30 August 2016 4 reassessment. Contact. If you get a letter with multiple different codes, they could be CHSP Referral Codes instead. After you've registered with My Aged Care, Guidance on direct to service referrals for CHSP providers, Understanding the role of a Health Professional in My Aged Care. If you don’t have a home care package and would like assistance with a My Aged Care referral for RSB services, call us on 1300 944 306 and ask for assistance with your My Aged Care referral from one of our Pathway Support Specialists. It is for Australian residents who are It also offers online services to help users find information about aged care service providers and assessors, plus online fee estimators to check the pricing of home care packages and residential care. Learn about My Aged Care. h�bbd``b`�$��. Please note, for all clients aged over 65 or 50 years for Aboriginal and Torres Strait Islander clients, referrals must be made directly to My Aged Care. Your Referral Code is a 1- number followed by eight or so other numbers. Home Care Packages and My Aged Care; Paying with your own money ; Government subsidised programs; Blog; Referrals. While this post is directed at remote coordinators, these processes are also relevant to families or friends of an elderly person or other health professionals wishing to refer a potential client to aged care services: 1. The service provider will, if able, provide urgent care for the patient and subsequently refer the patient to My Aged Care for an assessment of ongoing service needs. When you get to the top of the waitlist and are assigned a Home Care Package you will receive a letter from My Aged Care. Review An evaluation of a client’s support plan undertaken by the RAS. Referrals. There are two ways you can contact My Aged Care, depending on your preference, by phone or online. Visit the My Aged Care website for information on how to access the new e-Referral form, including Quick Start Guides. You can call the My Aged Care contact centre 1800 200 422. This is then used to support the patient’s assessment. Visit the My Aged Care website to find information about and access to Australian Government–funded aged care services. All referrals for clients aged 65+ (aged 50+ ATSI clients) seeking individual appointments for the following services need to be directed to the My Aged Care Portal. There are specific circumstances where health professionals may need to refer directly to a service provider. The form is currently being used by over 900 practices around Australia. Where available, relevant patient information will be pre-populated into the e-Referral form. Please visit the My Aged Care website or call My Aged Care contact centre on 1800 200 422 to register. For more on the difference between HCP and CHSP click here. There are two ways you can contact My Aged Care, depending on your preference, by phone or online. … My Aged Care service provider portal. The services where this is likely to happen are: These services would be of a time-limited duration (two weeks) with a longer-term commitment only occurring after assessment. This quick start guide has been developed to help you navigate within the new digital form. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm. Brochure: After you've registered with My Aged Care - information for your patients on what to expect after they have been referred to My Aged Care and how they can track their progress. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. Hard copies of some My Aged Care brochures are available, for free, through National Mail and Marketing. They will need to be from your organisation and provide the same information about the client and the referral including your name as the original referrer. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. Referral … The Commonwealth HACC Program has transitioned to the CHSP.Between 1 July - 31 December 2015 ACA… Whatever your situation, specific needs, or background, we can help you understand what types of services are available - from services that help you live independently at home to short-term care that helps you get back on your feet, to moving into an aged care home when you can no longer live at home. Hospitals can refer patients who require a comprehensive assessment directly to their local Aged Care Assessment Team. If all relevant information is included in the referral, it will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to contact your patient. h�b```f``�b`a`4g�g@ ~F da�8������Ѕp6�J��0 }��D���! https://www.myagedcare.gov.au A new electronic process allowing direct referrals from GP practice management systems was introduced last year. Online. How to contact My Aged Care. Role Types; Meet our team; See Current Opportunities; Contact Us. We know, you receive a lot of letters from My Aged Care so it can be hard to know which letter means what! Based on your needs you are assigned a Home Care Package Level 1, 2, 3 or 4. My Aged Care. Provision of service will be dependent on service availability in the area and the client’s specific needs. You can follow up on your referrals by calling the My Aged Care contact centre. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. Transition of NSW ACATs to using full functionality of My Aged Care REFERRAL PATHWAY FOR CONDUCT OF ACAT ASSESSMENTS ON ELIGIBLE HOSPITAL INPATIENTS Referral Pathway for ACAT assessment of an inpatient in a hospital setting – D. Wainohu, revised 14/12/2015 A N T S Hospital … The My Aged Care e-referral process allowing GPs to refer patients to My Aged Care directly from their clinical software has been updated. More contact options After that conversation, the patient/client will be referred to a Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT) for an assessment. 22 0 obj <> endobj The contact centre will conduct client registration and screening using the National Screening and Assessment Form. These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home … You do not need a referral to apply for subsidies through My Aged Care. Complaints 0 My Aged Care is aimed at older people, their families and carers as well as service providers, and offers information on aged care as well as help in finding local providers such as aged care homes. The contact centre will ask for your details and that of your patient before passing on the same information as for health professionals following up on a referral (see above). It’s never too early to talk about aged care. a carer), to act on their behalf. We are pleased to report that this meeting helped to clarify many of the issues that have been raised by the sector, which are detailed in the VHA issues paper provided to the Minister and departmental staff. My Aged Care e-Referral Form. You can ask the client to call My Aged Care. What is My Aged Care? The process is outlined below: 1. My Aged Care. Download My Aged Care Quick Reference Guide – Manage Referrals for Service: Quick Reference Guide – Manage referrals for service through the My Aged Care provider portal as Word - 2 MB, 18 pages We aim to provide documents in an accessible format. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. Referrals to aged care services in Australia are handled though a web form held on the My Aged Care website. My Aged Care e-Referrals have been updated and improved. Approved aged care service providers must use this portal to manage information about their services, manage referrals, update client records, generate reports and ask an assessor to review a client’s support plan. The preferred method for health professionals to access urgent services is by contacting the service provider directly. Through the My Aged Care initiative the Australian Government contributes to the cost of a range of aged care services in Australia. Looking for us on the myagedcare.gov.au website?. There are three methods of referral that have been successfully used over the past month to refer clients to My Aged Care. This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. Referrals to the My Aged Care portal can be done electronically from within GP clinical software. Referrer Details*(*denotes a section that must be completed) Name of Referrer: Click in shaded areas only Referrer Ph: If the referral is incomplete or faxed information is illegible, My Aged Care will contact you to confirm the information provided. Fax the completed form to the My Aged Care contact centre on. Use the e-Referral option from within your patient’s electronic medical record – this is the quickest and easiest way for GPs to make a referral (available in Best Practice, MedicalDirector, and Genie practice management systems). Home Care Packages and My Aged Care; Paying with your own money; Government subsidised programs; Blog; Referrals. Contact. If you want us to step you through the process, give Vision Australia a call on 1300 84 74 66. Referrals; Aged Care Support Referral; Disability Support Referral; Careers. You can attach additional relevant documents to the e-Referral form e.g. This is a unique code that allows you to take up your package through a service provider of your choice. It is for Australian residents who are over the age of 65; OR Assignment of a Home Care Package and ‘Referral Code’ My Aged Care will send another letter that states “You’ve been assigned a home care package” on page 2 … 1800 200 422. Once you submit the form it will be safely and securely sent electronically to My Aged Care. @a:c.�]�^��Ƴ��xB�s10�����y���� �� t�iH�� _ ��9AB��U�� b��$4)dZ�1ڼ}�UQ��:��4!����e��ej3K��T�c/U�E�d"�=�ȷ'5��dD���M]�Sc��f8b�`�x�-�`ƾ^�}7sZq��bo��N�x0�g�Y�rnf�r}߲�1H\�`io;M����M6k���Uk/�vѶ��Mi!� ��{�/�-�9/�H!بȖ (������i'5t�Ը���I8s�Q�ʋͫ^�gŅ�|�V�����1R[;�g�z��u�=�xl�"���ea��Ԛ��c��R`u��U;�ҡ�!���w�Z����e�l��|�׍�gu��~Y��Շl�!4����R���q��������ʈ���QJ�A��җ�F@�����8�~�VFnDR���B@��4�V�%��;M���Hp� ��s�GQ�hgOR���qF����6��w�q/�{�����2FGa�a?��N�*O9���:ɭ���O�,����x�U����J>����P��O�h�Ӈ���២!����m�cv������a֜���8by����#`&[`{\r�Kģ�-t�t�����兑�|���t8��������%�����. You can call My Aged Care on 1800 200 422 yourself or you can have someone call on your behalf. Patient brochure. You can apply for an assessment online and search for local aged care providers that meet your needs. My Aged Care aims to make it easier for older people, their families, and carers to find information on ageing and aged care in Australia. The Australian Government has recently made changes to the aged care system. Factsheet: Understanding the role of a Health Professional in My Aged Care - information on your role in a patient's aged care journey and in supporting client discussions. My Aged Care is the starting point to access Australian Government-funded aged care services.. Keep the confirmation number you receive after submitting the form – you can use this to follow up on the referral. Referrals can be sent electronically, or a client can be issued a referral code. Provision of service will be dependent on service availability in the area and the client’s specific needs. While this post is directed at remote coordinators, these processes are also relevant to families or friends of an elderly person or other health professionals wishing to refer a potential client to aged care services: 1. My Aged Care Community Health Professional and GP Fax Referral Form Important: Complete all relevant sections. The My Aged Care website and contact centre is the entry point to receive subsidised aged care services. endstream endobj startxref There is a 6 - 12 months wait to receive your Package. My Aged Care (MAC) referral may be created for supply of equipment. Referral should be made using the health professional webform which can be accessed via myagedcare.gov.au/referral . ��D���u��M ��k"�@�@���7H��$�3012,I00�A�g�� � �L* When you call to follow up a referral the contact centre can give you the following information: A health professional colleague is also able to call My Aged Care for this information. endstream endobj 23 0 obj <> endobj 24 0 obj <> endobj 25 0 obj <>stream You may receive a referral code for cleaning, a code for transport and a code for personal care services. Make sure your patient is aware that they may be contacted by My Aged Care or an assessor. A new electronic process allowing direct referrals from GP practice management systems was introduced last year. Instead the occupational therapist can directly liaise with the RAS to activate a support plan review to match and refer for home modifications. About us, Best Practice My Aged Care e-Referral Form Quick Start Guide, MedicalDirector My Aged Care e-Referral Form Quick Start Guide, Genie My Aged Care e-Referral Form Quick Start Guide. If you do not have contact details of a provider, you can call My Aged Care on 1800 200 422 or use the Find a provider tool to search for a provider. My Aged Care. It is a one-stop portal that provides information, means and referrals to various services (including community transport) to enable healthy and active lives for non-indigenous Australians aged 65 and over, and indigenous Australians over the age of 50. Keep the confirmation number you receive after submitting the form – you or your patient can use this to follow up on the referral. My Aged Care Community Health Professional and GP Referral Form – Fax. The electronic referral form has been designed to make it easier for you to send referrals for . 52 0 obj <>stream Listen Print Share Twitter; Facebook; Email; Top tasks. My Aged Care: Referral pathways for CHSP allied health and nursing services in Victoria 30 August 2016 4 reassessment. Your details. General Enquiries; Office Locations; Feedback and Complaints; Media Centre Enquiries meeting to discuss the My Aged Care referral pathways. My Aged Care provides a central, identifiable entry point which aims to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them. My Aged Care. This can be done at time of RAS/ACAT assessment or by contacting My Age Care to advise of a new need. ADEC is a Service Provider Phone ADEC on 0491 147 924 to get started. You may receive a code to access Nursing Homes or to access a Home Care Package. Aged Care Services at Peninsula Health. My Aged Care is the government body that manages all of the subsidised Aged Care services in Australia. if the referral you made has been closed including the reason for closure. The contact centre is not available on Sundays or on national public holidays. Please provide this referral code to your Service Provider. My Aged Care provides an entry point to Australian Government–funded aged care services for the general public. Personal information and documents are retained securely within the My Aged Care system. It is used by over 1,000 practices around Australia. Health professionals can also refer patients to My Aged Care. Information entered in the form populates a client record. If a fax referral is not made using the My Aged Care fax template, the My Aged Care contact centre will contact you to get additional information and talk about the support your patient needs. %PDF-1.5 %���� Select all that apply: HealthLink Technical Support. If all relevant information is included in the referral, it will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call your patient. My Aged Care is the entry point for older Australians to access aged care. Please provide your information. For information on COVID-19, the Royal Commission into Aged Care Quality and Safety, scheduled website maintenance and other important news, see News and updates. Watch Tess's story here. If you are from a hospital, please use the, If you are a GP or a health professional based in the community, please use the. This referral does not guarantee access to services. My Aged Care became fully operational and now conducts registration and screening of referrals for assessments by Regional Assessment Services (RAS) for referral to entry-level Home Support Services (CHSP) or comprehensive assessments by Aged Care and Assessment Teams (ACATs) for referral to residential aged care, Home Care Packages and Transitional Aged Care. My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you. The e-referral form can be accessed from Best Practice, MedicalDirector and Genie practice management systems. The My Aged Care e-referral process allowing GPs to refer patients to My Aged Care directly from their clinical software has been updated. These can be made by your existing health professional or through a referral process by a non-health professional, such as a local council where you are receiving support services, a family member, carer or a self-referral. 2. A referral sent by either My Aged Care contact centre staff or assessors requesting a service for a client. My Aged Care is a Commonwealth Government program which creates a service record for older Australians. When you contact My Aged Care, you can let them know that you wish to use services at Your Community Health. if a referral has been made to an assessment organisation, the name and contact details of the assessment organisation, if the patient has been referred for services including the type of services and if accepted by a provider, if the client has existing aged care approvals in place. Review. If you believe your patient is receiving aged care services and you would like to find out more information before making a referral to My Aged Care, you can call the contact centre. Role Types; Meet our team; See Current Opportunities; Contact Us. From 1 July 2015: 1. General Practitioners can refer clients for assessment and/or aged care services using the My Aged Care web referral form or by phoning the contact centre on 1800 200 422 Monday - Friday 8am - 8pm, or Saturday 10am - 2pm. You can call the My Aged Care contact centre 1800 200 422. My Aged Care is the main entry point to the aged care system in Australia for new clients. Patient details are auto-populated and don't need to be re-typed into another form. My Aged Care Quick Reference Guide 3 – Managing Referrals for Assessment and Support Plan Reviews (ACAT) This guide explains to My Aged Care team leaders how to accept, reject, assign, un-assign and re-assign referrals to individual assessors, as well as how to transfer referrals between organisations. An evaluation of a client’s support plan undertaken by the RAS. the confirmation number – if you made the referral online. You will see a copy of the completed form containing an acknowledgement of receipt. If you believe your patient may need aged care services, you can make a referral. Your patient cannot be referred for an aged care assessment or for services unless the correct information is provided. If you have any referral questions simply contact any of the NWRH offices listed on our Contact Us page. Read more about aged care programs including eligibility, available services and costs. The form has been improved in […] This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. Aged care services are not substitutes for early intervention, rehabilitation or sub-acute programs provided under the health system. My Aged Care Hospital Referral Form - Fax. Acceptance of the referral for urgent care will be based on the provider’s capacity to take on new clients and the relative needs of clients awaiting services. Tasmanian Community Care Referral Service can assist with access to a range of Home and Community Care Services including: Domestic assistance, Nursing and personal care, Centre-based day care, meals and other food services, Respite care and transport, Advocacy, Social Support and counselling, Home maintenance and modification. The referral codes from My Aged Care allow you to access different services. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. This means that you will receive interim funding while you are waiting to be assigned your Home Care Package. Referrals can be sent electronically, or a client can be issued a referral code. HOME MODIFICATION: My Aged Care (MAC) may assist in over 65s … Contact HealthLink through their customer service email helpdesk@healthlink.net or by calling 1800 125 036 for user and technical support or to find out how you can enable access. If a completed referral is received by My Aged Care, the information can be sent directly to an assessor who will then call your patient to discuss and organise an assessment. Fax completed form to My Aged Care: 1800 728 174 Note. The way to make a referral depends on your age and whether you are an existing client of Moreland's Aged and Community Support Service. The Australian Government has recently made changes to the aged care system. This referral does not guarantee access to services. The centre is available from Monday to Friday between 8 am to 8 pm, and also on Saturdays from 10 am to 2 pm. My aged care is a government website providing the main access point to the aged care system in Australia. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services. your details and the patient’s details – if you made the referral by fax. _q U�A�J,�"�E���mM7(M��H�ό���(���xό�y&��! Accessible for all You will need your patient's consent before providing information on their behalf. Tess accessed services to assist her to live at home. If you don't currently use MedicalDirector, Best Practice or Genie as your practice management system, you can use the online Make a referral form on this website to make a referral to My Aged Care. My Aged Care does not confirm or acknowledge receipt of fax referrals. A review can be requested by the client, service provider, or scheduled by an assessor. Phone. The electronic referral form has been designed to make it easier for you to send referrals for . We can also assist you with your registration with My Aged Care; simply … Quick start guides are available to help you use the digital form: If you are able to provide the contact centre with all relevant information, a referral will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to call your patient.