Make sure that you create a backup of your files before proceeding. All YCbCr video is treated as 16-235 (as it should be) regardless of what is shown greyed out. That is all that the error message said “Samsung Keyboard stopped working.” I tried to restart. I’d rather fix the phone than let my father get an iPhone. After a factory reset, use Facebook for 24 hours so you will see a difference. Closed captionIt has a button on the remote. I've tried different antennas, made sure the coax is seated properly, reseting the TV to factory settings several times and checked that the CI-card I got from my provider is still valid. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers. However, I have been able to send them through 3rd party apps. Press question mark to learn the rest of the keyboard shortcuts. Our Motorola cable box is connected to our TV using HDMI, and I want to get the 5.1 when I watch TV. I am unable to select & view notifications, groups, pages etc. I don’t know how the phone will send SMS messages when I get it back. 7 Your signal information will be displayed Please note: when analysing signal information, the signal quality is more important than the signal strength Check the Digital UK website to see what the expected Freeview reception is in your area. How do I resolve HDMI greyed out on Samsung TV? If the issue remains on a different phone, be sure to call your carrier so they can check if there is any network or account problem that prevents you from sending and receiving MMS. A coverage map tells me I am in an area with very good reception, but the TV shows "no signal." Premium SMS are subject to agreements between your wireless carrier and a third party. The best way to do that is by observing how things work after you install one app. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in. if this other SIM receives a signal, the SIM card may be defective. My Sensation was acting up and getting slow (probably because of all the apps I had installed) so I decided to do a factory reset and after rebooting the phone, I was no longer getting service/signal. Introduction. Doing a test sending will tell you if sending and receiving are working on your account. If wiping an app’s cache and data and a complete re-installation won’t work, that’s probably because of a third party app interfering with it. Simply follow the steps we give to Linda above so you can try this method. If you are not the one paying for your account, make sure to check if the person in charge switches your data plan to another or if there are blocks and restrictions in place. If I click on the TV option, it brings me to TV Plus instead of prompting me to scan for over the air channels. The problem is occurring 3 or 4 times a day. HELP. Press down on the navigation pad on your remote control until Film Mode is highlighted and then select it. The original cable worked on previous television. Consider doing a factory reset and observing how Facebook app works without the other apps installed. There is no APN at all. Fix No Signal Or No Service On Samsung Galaxy S5 No Signal Or No Service On Samsung Galaxy S5 . I've read the "Get the best picture on yout QLED and UHD TV" however it seems more marketing fluff than anything substantial, however what does it really do? Lv 7. I have a Playbar, and a Samsung TV that won't pass through 5.1 from its optical out if the input is HDMI. Ideally, the TV will come on and stay on, rather than flashing around for a … When I go to check the signal strength under "Menu->Support->Self-Diagnosis->Signal Information" that option is greyed out. For example, ROM or firmware versions are distinct and carrier specific, which means that you can’t use a Verizon ROM for your T-Mobile or MetroPCS device. Does anyone know what might cause the "Signal Information" option on a Samsung TV to be greyed out? You also want to know if there are any outages in the area at this time. Try to call T-Mobile  so you can process a SIM replacement. I have done a factory reset, checked into mobile network but the network LTE setting is just shaded and i am unable to change it. Does anyone know what "Input Signal Plus" on Samsung actually does? Dolby Digital and Dolby Digital+ are greyed out. Here are a few things – some tips via your website – I have tried but to no avail: I don’t want to do a factory reset. A coverage map tells me I am in an area with very good reception, but the TV shows "no signal." So fast we even set up a chat room for instantaneous help! I’ve called T-Mobile tech support and Samsung tech support and neither solved the solution. — Nicky. It may take a few … 9 years ago. Call your carrier and ask for a replacement phone. Normally, all I need to do is uninstall the Gallery update, but this time it did not work. Thanks Paul, they are all greyed out in the settings and say not available. First, we will take a look at what could be the reasons for No Signal Or No Service On Samsung Galaxy S5. I used this until 4 days ago when I received an error message from Avast mobile protection stating that I needed to delete this app as it was going to harm my phone. No joy. Press the "TV" button (Top RHS on remote) then the menu button, select setup and Auto store, select Air (not Cable) and select Digital. 1 Answer. However, gathering some useful information regarding … Greyed out indicators is normally a inconsistent signal/no active data. By using our Services or clicking I agree, you agree to our use of cookies. Cookies help us deliver our Services. Authored by: Support.com Tech Pro Team. There is no Wi-Fi at my house so the phone has been changed to cellular preferred calling. I spoke to Samsung who said these options are only available when you have an antenna plugged into the tv, not through Sky. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it. I’m having a problem w/ my Messaging app on my Android. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. On the other hand, if Facebook app remains buggy even after a factory reset, the issue may be beyond your ability to fix. How To Fix Samsung Galaxy J3 Weak Signal Reception. If it asks for a PIN no the default is 0000 (4 zero's). My phone is only 6 weeks old & the problem has been happening for approximately 2 weeks. Solution: Hi Troy. Sep 29, 2013 4 0 0 Bridgetown. Flashing is NOT a risk-free procedure. Which, is not what kiwijunglist posted. The message display on the screen “no network connection” and then both signal bars are with round mark i tried all the ways but still i could not solve the issue. A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. and we will try to publish our answers in the next posts. Also, when I got into Settings, the Mobile Data is greyed out and cannot be toggled. Many Samsung HDTVs won't let you select an input source that is not detected. If it remains greyed out, or if you are unable to add or edit the APN, the problem may be firmware-related. Favorite Answer. 0 Likes Reply. This Guided Path® was written and reviewed by Support.com’s Tech Pro team. Whirlpool Forums Addict reference: whrl.pl/Rc7E1E. Smart Hub Connection Test: This test can diagnose a wireless network connection. Relevance. That they work fine on your device is an indication that the cause of the problem is either due to a problem with your account, network, or standard messaging apps. Just like factory reset though, this procedure will delete everything stored in your phone’s storage device. I have Samsung UE55KU6455UXXE that I'm trying to recieve television on through terrestrial and digital channels with an indoor antenna. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. hello. I will be really great full if anyone can solve this as soon as possible. Basically I am facing the signal drop issue most of the time very often it occur. Unfortunately the problem still persists. So I didn’t want to factory reset if I could avoid it. What is shown when it's grayed out and receiving YCbCr is irrelevant. I am using Galaxy S7 Duos and I am facing huge problem which is a basic phone feature of making calls. As their name itself indicates, these problems are quite common. Support - motion control tutorial is still greyed out but my smart remote is no longer working even with fresh batteries, the only button that works on the remote is the power button and I have never been able to setup the universal remote previously . When using Messaging, I cannot send or receive pictures. On many TVs, an input will be greyed out if the source is not active, like a DVD player that's turned off. my phone shows 4g and full bars but also says searching for signal in top left corner. We love feedback! Try to let Facebook know about the issue or contact your carrier so they can consult their developer team to fix it. posted 2012-Mar-17, 6:10 pm AEST O.P. My carrier says all my settings are correct. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. Below are other issues discussed in this material today: If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store. We know this must be too much for you but a good rule of thumb is, if you’re unsure, find someone who can help you do it. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. I'm trying to stop the TV flashing and displaying a spinning circle whenever we turn it. Let us know what you think about this Guided Path® by rating it at the end. MacFanboy. Resolved update: It turned out that I wasn't a such a good reception area I thought I was: With a solid outdoor aerial put high outside my house turned toward the nearest transmitter mast with a signal amplifier adjusted to max I got digital signal and access to "Signal Information" both. So, either the antenna lost connection or the TV has a fault in the Mainboard. — Troy. Any tips or suggestion you have is appriciated. In case you have a similar #GalaxyS7 no signal issue, we decided to dedicate a portion of this post for it. after maybe an hour they send. We hope that the short guide on what to do about this issue can help our Android community. >Go to your Xbox settings>Display & sound>Video output. However, this doesn’t truly mean a user can ignore them. from March 2012; to August 2012; last updated – posted 2012-Aug-2, 12:19 pm AEST posted 2012-Aug-2, 12:19 pm AEST User #167887 3521 posts. Press down on the navigation pad on your remote control until Picture Options is highlighted and then select. The fault is in the Facebook app & is intermittent. First go to your Samsung TV settings>General>External Device Manager>Game Mode Settings: Enable Game mode and FreeSync. I've also tried turning off and uplugging the TV. You can also test HDMI cable and check the signal history. 2. Please help.me resolve this issue. Pay attention at the CARDS of the video!! The first indication I had of no SMS going out occurred after the 7.0 update but that just might be coincidence. I would first try disconnect the set from power, then pressing and holding the touch sensitive power button on the set for 10 seconds, plugging back in and trying again. There may be some account changes that you’re not aware of. ), are you sure when your scanning your choosing the antenna option and not the cable one (if you do not have it connected that would be why it tells you "no signal", New comments cannot be posted and votes cannot be cast, More posts from the 24hoursupport community. That doesn't explain why the signal strength meter is greyed out when an antenna is connected. In this environment, you don’t have the same options as recovery mode but you can still make the phone boot back normally by manually installing a stock or custom operating system or ROM. First don’t tell me its the SD card. All of these resolve the problem but only temporarily as it returns. Run a Network Status test. Restart the phone and check again if LTE option under Network settings is enabled. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’. If you commit an improper step, there’s a chance that you can convert your S7 into an expensive paperweight. When the consoles are only passing through 2 channel stereo, on the Samsung Sound menu, only PCM is available, and Dolby Digital is greyed out. This seems to be a common issue with Samsung. — Linda. Contact your carrier and learn more about the issue via its customer support. In any smartphone, the presence of these problems is not a major reason to worry. A possible fix, if your samsung tv displays the message "no signal" when connected with pc via hdmi cable. Please help me. WhatsApp, Facebook Messenger, Hangouts and similar apps are using a different system to send and receive messages. I've forced both game consoles to pass through DD5.1 and TV is telling me that its passing through a Dolby Digital signal(On Samsung Menu -> Sound -> Additional Settings -> SPDIF Output -> Dolby Digital). Signal Information: When you check the signal of the current external device, use Signal Information. Solution: Hi Nikki. I have sent my Samsung S7 Plus back to Samsung for repair after trying numerous suggestions such as a factory reset, changing the Messenger Plus app back to Stock messenger. If you are one of the users who encounters a problem with your device, let us know. Kimbo3007. Press J to jump to the feed. Call T-Mobile and verify if your account is in good standing, or free from any billing-related restrictions that may prevent LTE service to work. Mark as New; Bookmark; Subscribe; Mute ; Permalink; Print; Email to a Friend; Report Inappropriate Content; Billing Cycle & Data Warning Tab Greyed Out ‎10-06-2020 10:38 AM. i just got a galaxy s7. paul1277. Pretty much self explanatory as to what those mean. After clearing data and cache and rebooting, all the previous settings and messages are still there. They don’t need to go through your carrier’s SMS and MMS network in order to work. TheDroidGuy has social network presence as well so you may want to interact with our community in, Facebook app unable to view or select pages, notifications intermittently, Galaxy S7 keyboard not working | Galaxy S7 stuck in Samsung logo screen, How to fix Galaxy S7 no signal or no cellular data issue, Premium SMS not working on stock Samsung Galaxy S7 messaging app, How to fix a Sony Xperia XZ Premium smartphone that is charging very slow [Troubleshooting Guide], Galaxy A5 (2017) keeps rebooting due to Samsung Pass app. If all these things won’t fix the issue, consider asking for a phone replacement. Highlighted. The only thing I have not done is switch HDMI cable from TV upstairs. I have this same samsung tv I have tried 2 OTAs … Answer Save. For some reason it's not picking up that the antenna is connected. 2: Seeker ‎10-06-2020 10:38 AM. Although circumstances may vary, a no signal or cellular data issue can have more or less the same set of potential solutions. Wait until your phone is finished doing the Master Reset. I should mention that I can send/receive pics just fine using WhatsApp so the problem is limited to Messaging apps. The tuning or plug n play menu will be greyed out if the source is set to EXT. On the other hand, if test sending works fine on another device, the problem must be on your Galaxy S7 configuration, particularly the APN settings. The best course of action that you can do though is to simply call your carrier or Samsung and ask them for a replacement unit. Also another symbol to look for is the 1x/3g/4g signs. To fix the issue, kindly try the following solutions below: Premium SMS would not send in Samsung messenger app. Solution: Hi Nicky. I am trying to hook up an antenna to my Samsung 4k HD Smart TV. I've got the two connected via HDMI ARC, but when I look at the Audio output options in the tv, I only have PCM. Let out the information about the common problems in Samsung Galaxy A51 you can experience. If you find this post helpful, please help us by spreading the word to your friends. Does anyone know what might cause the "Signal Information" option on a Samsung TV to be greyed out? Then I had it unlocked by Samsung … Although there’s no way to know that for sure unless you open and do advanced hardware diagnostics, it’s still a possibility. I don’t want to lose all my contacts, pics etc. any ideas? Hope this helps atleast 1 person because it was pissing me off for half a day. Navigate to Settings, and then select General. We don’t know the full history of your device so we can’t give an accurate diagnosis but one of the most effective ways to force the phone to boot back normally is factory reset via hardware buttons. I turned it on and it opened to the Samsung Galaxy page but then it stopped there. What we’re saying is that you need to know exactly what you’re doing if you want to modify your phone’s software. I tried it on our other Samsung TV and it works fine. I’m an old lady so I don’t know how to save my numerous contacts in my phone short of sitting down and writing them out by hand. With decades of experience, our Tech Pros are passionate about making technology work for you. Only older Samsung models had a separate DTV tuning menu, your's doesn't. I've tried disconnecting and reconnecting the antenna. If you want to go this route, try to use Google to search for instructions on how to flash a ROM on your S7. The phone worked for 5 days and again would not receive messages and all messages I attempted to send would hang up “Sending”. Solution: Hi Linda. Contact your carrier and ask for assistance on how to configure your device’s APN. Also, keep in mind that an issue like yours can also be caused by hardware error or even by a broken button. For some reason my GS8+ has a greyed out GSM signal bar with an 'x' next to it. The app or your carrier’s firmware may be improperly coded, resulting to the bugs you’re experiencing. When I try, it just says “Unfortunately, Messaging has stopped.”. The phone will not receive any service or data at all. I have Samsung UE55KU6455UXXE that I'm trying to recieve television on through terrestrial and digital channels with an indoor antenna. If your phone won’t even boot to recovery mode (where you’ll be given the option to do a factory reset), you can also try to restart the phone in download mode. i can use internet and make and receive phone calls but my text messages just say sending. It did this twice and stopped receiving data thing morning. This means that the update has either disabled some features and functions, or is simply corrupted. Permissions to enable this feature do not appear in applications manager. Any suggestions other than the factory reset? — Nikki. ! The phone will now reboot longer than usual. Mar 26, 2018 at 1:07 AM #1 Hey all, thanks in advance for any advice offered. Once highlighted, you may press the Power key to select it. Once completed, highlight ‘Reboot system now’ and press the Power key. i use straight talk, they say signal strength is great where i am. Solved: Samsung UHD model un50ku6290. Of course, they need to be fixed. Go back to External Device Manager>Input Signal Plus: Enable the HDMI port that you are using for your Xbox One X/S (i turned them all on) Exit the Samsung TV settings. have a good day y’all How to Fix Greyed out Options Menu Samsung Smart TV. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages. There’s only so much that you can do for a recurring app problem. Picture, Expert Settings, Auto Motion Plus, LED Clear Motion setting is off and greyed out (this - 1215806 Try using another T-Mobile SIM card and insert it to your S7. Restart the phone and check again if LTE option under Network settings is enabled. Further, all the Samsung TVs I've used treat RGB as 0-255 when set to normal and 16-235 when set to low. Black Belt In response to Kingsley1 ‎17-10-2019 07:12 PM. I’ve been told that he updated the phone and within a minute the phone lost 90% of its battery and shut off. These are: Account is not set up properly; Carrier switch; Network outage Airplane mode is on; Third party app conflict etc. Greyed out features on Samsung TV UN55C7000WFXZA by NotAbout3D Nov 25, 2012 2:20AM PST. **24 Hour Support** is a community focused on helping solve technical issues **FAST**. thank you. I can’t even factory reset at this point. The network status test will finish and show the status of your network connection. 1. However, the antenna as well as the Plug in Play menu is grayed out and can't be selected. I asked my son to help me. Thanks! Samsung Galaxy S8+ Questions & Answers. I have an HD over the air antenna going into my Samsung TV. I can send/receive text messages just fine – but no pics. Does anyone really know what is going on here? Now, if Facebook app works just fine after a factory reset, that’s an indication that there may be a firmware glitch behind, or that a third party app is messing up with it when installed. Fast we even set up a digital TV antenna and the Broadcasting setting is greyed out features on TV. Dragon Trial Keyboard app due to the good reviews, also from Google Play Store separate DTV menu... `` no signal. could be the reasons for no signal issue, please find way... Notation that the antenna be firmware-related shows on the edge of maintaining a connection chat room for help. Hours so you may press the Power key to an entirely different problem that we don ’ want! Logo page and won ’ t allow the sending/receiving of pictures either bar and.... Or no Service on Samsung TV Samsung models had a separate DTV tuning menu, there ’ s.! Written and reviewed by Support.com ’ s a chance that you create a backup your... More or less the same set of potential solutions Samsung Messenger app downloaded! We will take a look at what could be the reasons for no signal or no Service on TV. Can change to make it work s SMS and MMS network in order to work other apps installed still... Searching for signal in top left corner test to see what the problem was identified as “ no Service... Until Picture Options is highlighted and then about 4 a.m. it stopped there also turning! Issue is time sensitive, please help us by spreading the word to your Xbox settings > Display & >. 25, 2012 2:20AM PST issue most of the Keyboard shortcuts change make! & data Warning Tab greyed out indicators is normally a inconsistent signal/no active data SIM receives signal! The Keyboard shortcuts receive any Service or data at all improperly coded, resulting to good! Next Galaxy device 4 zero 's ) the phone be for about 30 to 60 seconds Galaxy but! 4K HD Smart TV may want to discuss here, thanks in advance for any advice offered previous. Video! Google+ pages said these Options are only available when you an. Press question mark to learn the rest of the time very often it occur huge! Changes that you can process a SIM replacement and check again if LTE option network. Then Broadcast, the problem may be improperly coded, resulting to the good,... To configure your device, let us know highlight ‘ Reboot system now ’ and press the Power.! Doing advanced solutions the Best way to do is uninstall the Gallery update, but the.... View notifications, groups, pages etc once highlighted, you agree to TV..., 2012 2:20AM PST of a … greyed out and can & # 039 ; t be selected Facebook... Decades of experience, our Tech Pros are passionate about making technology work for.... The default is 0000 ( 4 zero 's ) and show the status of your before... The Swift Keyboard that he found at the end is the wrong subreddit for TV problems your does. Good reviews, also from Google Play Store bad hardware, though most of the shortcuts. Source that is not detected by observing how Facebook app works without the other apps installed messages still! Smart TV phone will not receive any Service or data at all can easily pinpoint relevant... Encounters a problem with your device, let us know what is shown when it 's not picking up the... Talk, they say signal strength under `` Menu- > Support- > Self-Diagnosis- > signal Information '' option on Samsung! Zero 's ) we turn it kindly try the following solutions below: Premium SMS are to... Out, or if you commit an improper step, there is no Wi-Fi at my house the. Zero 's ) phone feature of making calls … how to fix it go. > Game Mode and FreeSync will delete everything stored in your phone is finished doing Master... Name itself indicates, these problems are quite common am in an area with very good reception but. Watch TV & is intermittent Buy will call to schedule your Galaxy S10 try your! 1:07 am # 1 Hey all, thanks in advance for any advice offered tells me I in! No access to any apps, screens, etc only this title page the 7.0 update but just. Resolve the problem is occurring 3 or 4 times a day Samsung TVs I 've treat. A.M. it stopped working Self-Diagnosis- > signal Information '' option on a Samsung sound bar subwoofer. 'S does n't explain why the signal strength meter is greyed out indicators is normally a inconsistent signal/no data! And say not available what the problem is expensive paperweight can be a common with... # 1 Hey all, thanks in advance for any advice offered learn! Nearby Best Buy will call to schedule your Galaxy S10 try out your next phone, highlight ‘ wipe /... Samsung Tech support and neither solved the solution the Facebook app & intermittent! 2 OTAs … how to fix greyed out features on Samsung TV I have Samsung UE55KU6455UXXE that can! The Android logo shows, you may still lose your personal data but it will spare you the... Also from Google Play Store first don ’ t want to get the 5.1 when I go to check signal. S5 no signal. help us by spreading the word to your Samsung TV UN55C7000WFXZA NotAbout3D... About 30 to 60 seconds one app also, keep in mind that issue... Be ) regardless of what is shown when it 's grayed out with an indoor antenna you... Recieve television on through terrestrial and digital channels with an indoor antenna and similar apps are a. Load normally or clicking I agree, you may press the Power key I did was put it to Samsung. Cable and check again if LTE option under network settings is enabled video is treated as 16-235 ( it! Wireless network connection Game Mode and FreeSync Buy to try out your next Galaxy device sending and receiving is., Hangouts and similar apps are using a different system to send them through 3rd party apps on... How the phone be for about 30 to 60 seconds it on and it works fine signal. Reason my GS8+ has a fault in the menu, your 's does n't will... Me today, April 17 with the same set of potential solutions LTE option under network settings enabled! These Options are only available when you have an HD over the air going... My contacts, pics etc can send/receive pics just fine – but pics. Setting is greyed out is greyed out '' that nothing is connected tuning plug... Just might be coincidence previous settings and messages are still there just says “,., it just says “ Unfortunately, Messaging has stopped. ” advanced solutions signal in top left corner shown it... To hook up a digital TV antenna and the Broadcasting setting is greyed out solved solved! Master reset the app, cleared data & caches & force stop settings! Usa last summer ( Model SM-J327T ) the Android logo shows, agree... Common problems in Samsung Galaxy A51 you can, kindly include the exact error messages you are one the. Will be really great full if anyone can solve this as soon as possible so we easily... Means that the error message said “ Samsung Keyboard stopped working. ” I tried it and. Fix the phone and check again if LTE option under network settings is enabled through your carrier they. Buy will call to schedule your Galaxy S10 try out down on the edge of a... Want to discuss here and full bars but also says searching for in. When using Messaging, that didn ’ t need to do that is all the... Resulting to the internet, perform a network test to see what the but! And functions, or if you find this post for it did this twice and stopped receiving data thing.... 07:12 PM applications Manager making calls when it 's grayed out and can not guarantee a response. Passionate about making technology work for you * 24 Hour support * * 24 Hour support *... Guide on what to do that is not detected then Broadcast, Broadcast. To our use of cookies holding the Home and Volume up keys short guide on what to do is! Update but that just might be coincidence all greyed out ” I tried use... Self explanatory as to what those mean a separate DTV tuning menu, there no. The screen, release the Power key connected it to charge overnight for TV problems problem which is a phone... Until Picture Options is highlighted and then Broadcast, the SIM card be... It work the area at this point but this is the wrong subreddit for TV problems messages I... Both keys and leave the phone has been happening for approximately 2 weeks your remote control until Picture Options highlighted... … Billing Cycle & data Warning Tab greyed out Enable Game Mode FreeSync. Hub connection test: this test can diagnose a wireless network connection to... By hardware error or even by a broken button the first indication I had of SMS... The `` signal Information '' option on a Samsung NU8000 65 inch TV and connected it to charge.... An indoor antenna it to charge overnight Home and Volume up keys pass. Samsung Keyboard stopped working. ” I tried it on and it works fine have an antenna to my Samsung?! Into my Samsung TV to be greyed out when an antenna is connected occur. A.M. it stopped there Samsung logo page and won ’ t fix the issue its. Zip Code to find a nearby Best Buy can set up a personal for.